Our Privacy Commitment to You

We are committed to protecting your privacy and ensuring the confidentiality of your personal health information. The types of personal health information we collect may include:

• Personal Information: Name, date of birth, contact details (phone number, email address, postal address), and other personally identifiable information.
• Sensitive Information: Medical history, psychological assessments, therapy session notes, diagnoses, and treatment plans.
• Payment Information: Billing address, credit card information, and payment history.
• Technical Information: We may also collect technical data such as your IP address, browser type, and device information when you use our website or online services.

We collect, use and disclose personal health information for the following purposes:

• to provide mental health therapy and services to our clients
• to conduct quality improvement and risk management activities
• to obtain payment for services provided (from you, OHIP, WSIB, your private insurer or others)
• to comply with our regulatory obligations to College of Registered Psychotherapists of Ontario
• to teach students and to provide continuing education to our staff
• to advise clients about special opportunities (but we always obtain express consent to do so)
• to coordinate care with other healthcare providers involved in a client’s treatment.
• to communicate with clients about appointments, billing, and other practice-related matters.
• to facilitate the sale of our organization.
  for other purposes permitted by law

We will collect, use and disclose only as much personal health information as is needed to achieve these purposes. You can withhold or withdraw your consent to the collection, use or disclosure of your personal health information by contacting us (details below).